In today’s customer-centric world, businesses must continuously measure and enhance customer experiences to stay competitive. Tharollo, an innovative customer feedback and experience measurement tool from Enigma Inc., is designed to streamline feedback collection, analyze key customer experience (CX) metrics, and provide actionable insights.

WHAT IS THAROLLO?

Tharollo is an automated platform that gathers customer feedback to assess their experiences with products, services, and interactions. By leveraging advanced analytics, AI-driven insights, and multi-channel survey distribution, Tharollo empowers businesses to improve customer satisfaction and loyalty.

KEY CUSTOMER EXPERIENCE METRICS MEASURED:

• Net Promoter Score (NPS): Measures customer loyalty and likelihood of recommending a brand.
• Customer Satisfaction Score (CSAT): Evaluates satisfaction with specific interactions or services.
• Customer Effort Score (CES): Determines how easy it is for customers to achieve their goals.
• First Contact Resolution Score (FCR): Assesses whether customer issues are resolved on the first contact.
• Detractor Analysis: Provides insights into negative feedback trends.

WHO BENEFITS FROM THAROLLO?

Tharollo serves multiple teams across an organization, including:

• Marketing & Customer Experience Teams: Gain insights to improve engagement and satisfaction.
• IT Teams: Manage integrations and reporting.
• Executives & Decision Makers: Use data-driven insights for strategic planning.

KEY FEATURES OF THAROLLO

Survey Management

• Create, schedule, and distribute surveys via SMS, email, web forms, and WhatsApp.
• Utilize customizable templates with branching logic.
• Multi-language support for a global audience.
• Automated follow-ups and reminders to boost response rates.

Response Collection & Processing

• Real-time feedback collection and secure storage.
• Sentiment and intent analysis for deeper insights.
• AI-driven categorization of responses.

Advanced Reporting & Analytics

• Intuitive dashboards for CX metrics.
• Real-time data visualization and predictive insights.
• Historical trend analysis to track customer sentiment over time.
• Exportable reports (CSV format) with automated scheduling.

AI-Powered Capabilities

• Sentiment Analysis: Automatically categorizes responses as positive, neutral, or negative.
• Intent Recognition: Identifies the purpose behind customer feedback.
• Verbatim Analysis: Extracts key themes from open-ended responses.
• Automated Translation: Supports multilingual feedback processing.

Security & Compliance

• Data encryption for secure storage and transmission.
• Multi-factor authentication (MFA) for enhanced security.
• Compliance-ready configurations for enterprise data protection.

FEEDBACK COLLECTION PROCESS

Tharollo gathers customer feedback from diverse sources such as websites, mobile apps, and external integrations via APIs. Pre-configured rules determine the most appropriate survey type and distribution channel, ensuring optimized data collection.

REPORTS & KPIs

• Real-time feedback storage and visualization.
• Automated alerts and notifications for proactive issue resolution.
• Performance tracking with key CX metrics.

DEPLOYMENT OPTIONS

Tharollo is flexible and can be deployed in multiple ways:

• Private Cloud: Hosted on an enterprise’s private cloud infrastructure.
• On-Premise: Installed on local servers for complete data control.
• Hybrid Cloud: Combines on-premises infrastructure with cloud analytics.

FUTURE ENHANCEMENTS

To stay ahead in the CX space, Tharollo is continuously evolving. Upcoming enhancements include:

• AI-powered feedback categorization for deeper insights.
• Enhanced reporting with predictive analytics.
• Public cloud deployment for greater scalability.

CONCLUSION

Tharollo is the ultimate tool for businesses looking to enhance customer experiences through real-time feedback collection and intelligent analytics. With its AI-driven insights, multi-channel survey distribution, and robust security features, Tharollo empowers organizations to proactively improve customer satisfaction and loyalty.

Want to transform your customer experience strategy? Contact Enigma Inc. today and explore how Tharollo can help drive business success!